As a Heart Touch™ client, you have the right to:

• Receive  high quality, sensitive, touch massage in a clean and safe environment at no  cost
• Have your individual and therapeutic needs honored and addressed (within the  parameters of our ability to provide services)
• Clear  communication from the Heart Touch™ Project concerning organizational policies,  procedures, changes in services, etc.
• Be treated courteously, professionally and with respect, by all Heart Touch™ staff  and volunteers
• Confidentiality, i.e., the maintenance and respect of any personal information relating to you and your Heart Touch™ services
• Open communication with Heart Touch™ staff and volunteers concerning any issues you have, or changes you feel are appropriate in receipt of your services, or interactions with Heart Touch™ representatives

As a Heart Touch™ client, you have the responsibility to:

• Provide, to the best of your ability, a clean and safe environment in which to receive  massage services, including attention to personal hygiene
• Abstain  from the use of recreational drugs, including alcohol, during and immediately  prior to Heart Touch™ massage treatments and interactions with Heart Touch™  volunteers and staff
• Be prompt and present for all scheduled appointments and treatments, and to notify  Heart Touch™ or the appropriate representative as soon as possible of health or other conditions which may prevent you from attending those appointments or  treatments
• Conform  to all Heart Touch™ policies and procedures
• Treat  all Heart Touch™ staff and volunteers with courtesy and professional respect
• Communicate  with Heart Touch™ concerning your changing therapeutic needs, such as a  significant change in health or mobility
• Notify Heart Touch™ staff of changes which may affect your interaction with the agency,  such as change of address or telephone number, change in mental health status,  roommates moving in or out.